Returns

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We need a picture of your unboxing or video.

And send it via email subject should be RETURN REQUEST: ORDER# example RETURN REQUEST : ORDER # 1005

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Book with obvious signs of use
Downloadable software products
Some health and personal care items
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 15 days after delivery

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 - 4 weeks.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at connect@thegiftsgarage.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at connect@thegiftsgarage.com and send your item to: 456, Vinayaka Krupa, first floor, Above Maya Clinic, Balagere road, Bangalore 560087.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to:

ATTN: THE GIFTS GARAGE
RETURN ORDER: ORDER #

456, Vinayaka Krupa, first floor, Above Maya Clinic, Balagere road, Bangalore 560087.

+91 83108 22752
+91 99725 21422

Mon to Fri - 10:00 AM to 05:00 PM

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

It started with coffee and a rainy weather

Seven years ago, two engineers — Nilambari and Savita — sat in a tiny café called Bloomsbury in Whitefield while it absolutely poured outside. Somewhere between coffee and rain that wouldn't quit, the conversation turned to a simple idea: What if we built something of our own? Something creative, something meaningful, and most importantly, a business that women could own, build, and grow with pride.

Neither of us had a background in gifting. We were engineers. Which is exactly why we looked at the challenge and thought, "Let's build it the way we'd want it done." Turns out, that's how many entrepreneurial journeys begin.

### The garage years (yes, an actual garage)
Before it was a name with a logo, it was a literal garage. No studio, no warehouse, no delivery fleet — just two people figuring out sourcing, packaging, and logistics from zero.

We drove the delivery trucks ourselves. Not for the story — because there was no one else to do it yet. We packed boxes at 11pm before 6am dispatches and learned, the hard way, that "premium packaging" and "packaging
that survives Indian logistics" are two very different briefs.

### Seven years, zero shortcuts later
That garage is now two real offices — Bellandur and Whitefield — running Pan-India deliveries, by design, not by accident. Built the slow way: vendor by vendor, client by client, until the systems actually held.

That ground-up grind means we know what breaks in corporate gifting before it breaks — because we've already broken it once ourselves, learning on the job.

What we stand for

Experience

7 years, 50,000+ employees gifted — we fix problems before they ever reach you.

Fast Delivery

Pan-India, on the date promised. Diwali week or joining-day Monday, we don't flinch.

Equal Quality

Box 1 and box 10,000 go through the exact same quality check, always.

Straight Talk

No vague timelines, no fine print — if it's not possible, we say so.

Meet Our Team

Dilip Brahmo, Varalakshmi L, Sudhakar, Varun

Operations Head and Team

Nagesh L , Sommeta Pal

Design Team

Muhammed and Balaji

Sales and Marketing

Team Members - Transport and Packaging

Flex Team - Team B

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